Stakeholder Management in PMP [Exam Notes]

	Key Points	Example
Purpose	Proactively manage expectations and influence.	Local residents concerned about night‑time concrete pours.
Activities	Identify → Plan Engagement → Manage Engagement → Monitor Engagement	Stakeholder register prioritises “High Power / High Interest” municipality.
Techniques	Salience, Power–Interest grid, Stakeholder Cube, Personas
Artefacts	Stakeholder Register, Engagement Plan, Issue Log

Putting It All Together – Mini End‑to‑End Example

Scenario: Mid‑project, the client asks to add a rooftop restaurant.

1. Integration – Log CR, perform impact analysis, convene CCB.

2. Scope – Update scope statement & WBS (new “Rooftop Restaurant” package).

3. Schedule – Add tasks, recalc critical path, maybe crash steel work.

4. Cost – Revise cost baseline; update EAC via bottom‑up estimate.

5. Quality – Define new quality metrics (kitchen ventilation, acoustic levels).

6. Resources – Acquire specialist kitchen consultant.

7. Communications – Inform stakeholders; amend dashboard.

8. Risk – Add risk “late kitchen equipment delivery”; plan mitigation.

9. Procurement – Issue new RFP for kitchen fit‑out; evaluate bidders.

10. Stakeholder – Engage chef‑operator early to capture requirements.

    
    

If the CCB rejects the change, none of the baselines move and the restaurant waits for a future phase. That sequence embodies every Process‑domain task.